Return and Refund Policy

Effective Date:  01.07.2024

Thank you for shopping at AiArt Studio. We strive to provide high-quality AI-generated digital art images and want to ensure your satisfaction with every purchase. Please read our Return and Refund Policy carefully before making any purchase. By making a purchase, you agree to the terms and conditions set forth below.

1. Digital Product Nature

Our products are digital images delivered electronically via email or download link. Once you have completed your purchase, you will receive immediate access to the digital content.

2. No Physical Shipments

Since our products are digital, there are no shipping costs or physical shipments involved.

3. Refund Policy

3.1 Eligibility for Refunds Due to the nature of digital products, refunds will only be considered under the following circumstances:

• Technical Issues: If the digital file is corrupted or otherwise unusable, and the issue cannot be resolved.
• Incorrect Item: If you receive a digital image that is significantly different from what you purchased.
• Non-Delivery: If you do not receive the download link or email containing the digital image within 24 hours of purchase.

3.2 Ineligibility for Refunds Refunds will not be issued for the following reasons:

• Change of Mind: Once the digital image has been downloaded, we cannot issue a refund if you simply change your mind.
• Personal Preferences: Dissatisfaction due to personal taste or preferences.
• Download Issues: If you are unable to download the digital image due to issues related to your own device or internet connection.

4. Requesting a Refund

4.1 How to Request a Refund To request a refund, please contact our customer support team at info@aiart-studio.com within 14 days of your purchase. Provide the following information:

• Order number
• Date of purchase
• Reason for requesting a refund
• Attach any relevant screenshots or files that illustrate the issue

4.2 Processing Refund Requests We will review your request and respond within 3 business days. If your refund is approved, we will process it within 7 business days. Refunds will be issued to the original method of payment.

5. Exchanges

We do not offer exchanges for digital products. If you encounter an issue with your purchase, please contact us to resolve it as per our refund policy.

6. Contact Information

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

Email: info@aiart-studio.com

7. Policy Updates

We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically for any updates or changes.

By making a purchase from our webshop, you acknowledge that you have read, understood, and agree to our Return and Refund Policy.

Thank you for choosing AiArt-Studio.